In order to process an insurance transaction with us, you have provided personal information about yourself, some of which may be nonpublic in nature. We have a high regard for the privacy of our customers and want you to know how we handle your personal information. The following contains a description of the types of information we collect about you, and how that information is used and protected. This privacy statement describes our privacy practices for both our current customers and former customers, and is provided in compliance with applicable federal and state law.
Types and Sources of Information We Collect About You
We may collect information about you, including nonpublic personal information, from the following sources:
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Information we receive from you on your application for insurance, as well as other forms related to your insurance with us,
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Information about your transactions with us, which may include your payment and payment history, claims history and investigation files, and policy coverages and limits;
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Information from your independent insurance agent or broker;
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Information we receive from consumer reporting agencies;
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Information we receive from governmental agencies or independent reporting agencies, which may include motor vehicle reports, claims reports and property inspections; and,
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Information that you voluntarily provide through our website for us to provide an agent for purposes of providing a quote or application for insurance.
We use the information we collect about you, including the nonpublic personal information, only for purposes of effecting, administering, enforcing and servicing your insurance with us. We do not disclose any nonpublic personal information about you to any affiliated or nonaffiliated third parties, except as permitted by law. We may provide your nonpublic personal information to your independent insurance agent or broker, or to nonaffiliated third parties who are non-financial companies that provide services to us, or perform functions on our behalf. We do not sell or otherwise share your information with anyone for marketing purposes.
Protection of Your Information
We restrict access to the nonpublic information about you to our employees, agents, and subcontractors who need this information to provide our products and services to you. Our Companies have adopted and maintain information security programs that include administrative, technical and physical safeguards to protect the security, confidentiality and integrity of your nonpublic personal information.
Your Independent Agent
Your independent insurance agent or broker is not an employee of our Companies and is not subject to this privacy statement.
Commerce Insurance
The Commerce Insurance Company
Citation Insurance Company
211 Main Street, Webster, Massachusetts 01570 (508) 943-9000
Members of The Commerce Insurance Group, Inc.